Covid19 - What to expect at our cottages and apartment.
Our calendars are open. Please call us if you have any questions 01556 630217
We wanted to pass on to you a little bit more information about your stay ie what we are doing to prepare to welcome you and also what to expect at the cottages.
Changes to our T&Cs or information to guests will be updated on this page.
Cleaning Protocols and Risk Assessments
We have completed risk assessments for both cottages and apartment and are keeping up to date with industry and Scottish Government advice on cleaning protocols for self catering cottages. We have put in processes to implement these protocols.
Our housekeepers are professionals who have been trained in the correct way to prepare your accommodation for you.
We will be using a Virucidal/Bactericidal Disinfectant that passes EN 14476. You will find this and other cleaning materials provided at the cottage. We will also provide hand sanitiser and antibacterial hand wash for use during your stay. We have checked that all the products used do not compromise NHS or care home supplies.
Arrivals and Departure
Check in / out will be contactless for your safety. We are always at the end of the phone if you have any questions. Both cottages have a landline. Millbrae House self catering guests can call us or ring the door bell and we will be on hand to help with any questions you may have.
In order to allow our housekeepers extra time to clean the cottages (Loch View and Sanderling ) for your arrival. Our new check in time is from 5pm please do not arrive earlier. Check out time is 10am on the morning of your departure. This is a temporary change to our check in / check out times. We will be unable to accommodate any requests for an early check in. Craig Roan check in time is from 4pm and check out 10am.
The New Normal for Self Catering
We have always been proud of the extra attention to detail we have offered to our guests and we have had many kind comments regarding this. Sadly we will now have to strip back the accommodation in order to meet the new cleaning protocols and to adhere to our risk assessment. Bedding and towels will laundered in line with Government advice.
Please ensure that you are able to stay with us/ travel within the guidelines of the Scottish government, these can be found at the following link:
Visitors will be required to adhere to any travel restrictions within their area of residence and will not be allowed to travel unless their government lifts restrictions to do so.
We always recommend guests take out travel insurance. Both the Post Office and Trailfinders will cover guests for Covid19. We have no association with these providers and do not sell insurance or recommend these specific policies.
Please note that Scottish guidelines may differ from other UK advice.Guests who develop symptoms during their stay must inform us immediately - check out and return home to self-isolate according to current government guidance. Guests who cannot do so will be liable to pay in full the published price for any extended stays.
Please use the hand sanitiser provided every time you enter the cottage or use the antibacterial hand wash at the kitchen sink.
Guests must regularly use the virucides/ antibacterial spray provided on all worktops and maintain a high level of cleanliness during their stay.
You will find instructions for check out at the apartment and cottages
All bins must be emptied.
Please use the dishwasher at all times and run it at a high temperature during your stay.
Windows are to be opened on check out if the weather is appropriate. ( this is Scotland ! )
Bookings for 2023 made after 1st January 2022 New T&Cs.
Due to Covid Being A Known Risk We Are Sorry We Are Unable To insure Guests Who Are Unable To Travel. Please See Below
If we are not able to welcome you due to our closure by the government or closure of the border/region due to Covd19 or if you are in la localised lockdown and not allowed to travel re Covid 19 deposits can be carried forward 12months or refunded. This does not apply to guests who contract Covid19 or have to isolate due to other family members or close contacts developing Covid19 within the Governments recommended isolation period prior to their stay and are unable to travel .
We reserve the right to cancel any bookings at any time on the basis of government regulations and / or guidance relating to Covid 19. Guests showing signs and symptoms of Covid19 must inform us so we can clean the accommodation appropriately.We always recommend guests take out travel insurance. Both the Post Office and Trailfinders will cover guests for Covid19. We have no association with these providers and do not sell insurance or recommend these specific policies.
Final payment for any stays will be due six weeks prior to your stay .
We are constantly monitoring the devolved governments guidelines and will inform you if there needs to be a change to your booking.